Travel delay cover

As always, SCTI are here to help! If your travel is interrupted as a result of an unexpected event for more than 12 hours, and you’re stranded overseas, we’ll reimburse you for reasonable costs of scheduled transport, accommodation, tours, meals and communications to either enable you to continue with your original planned journey, or for your unused prepaid costs.

The maximum amount we will pay is the lower of either $30,000 per journey, or the qualifying expenses you incur for the first 30 days after the 12-hour interruption. 

Special events

But what about getting to the church on time? If your journey to attend a special event is delayed as a result of an unexpected event, don’t worry - SCTI will pay up to $3,000 per person, to a maximum of $6,000 per journey, towards reasonable additional costs of alternative transport that will enable you to get to your event on time. 

Please note, a special event is an event that cannot be delayed or rescheduled such as a wedding, funeral, conference, concert, show, festival or sporting event.

Dealing with travel delays

Unfortunately, delays can sometimes be unavoidable when you’re travelling. Each year we see thousands of claims relating to interrupted travel plans and the cost can be considerable.

So what should you do if your flight is delayed or cancelled? In this video, our travel experts highlight some of the common causes for travel delays and the possible cost to you if you don’t have travel insurance. They also provide advice on what to do if you’re delayed, and explain how we can help.

Don’t get caught out – make sure you and your family are covered if the unexpected does happen.

What is an unexpected event?

We consider an unexpected event to be a cause or event that occurs during your period of insurance that was sudden, unforeseeable or unintended; and was outside of your control, and could not reasonably have been anticipated or avoided. 

Who do you call?

The most important thing to do is not worry - we’re here to help you when you need us. 

When calling from overseas, our emergency assistance team is available 24 hours a day, 7 days a week on +64 9 359 1600.

If you’re calling from New Zealand, you can reach us Monday – Friday 8.30am to 5pm NZDT/NZST on 0800 800 571.

What you need to know

This provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions, including information about exclusions, excesses and sub-limits, we recommend you read the Product Disclosure Statement (PDS), including Policy Wording.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

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