TravelCare

Travel interruption cover

As always, SCTI are here to help! If your travel is interrupted as a result of an unexpected event for more than 12 hours, and you’re stranded overseas, we’ll reimburse you either for your additional actual and reasonable costs of scheduled transport, accommodation, tours, meals and communications to enable you to continue with your original planned journey, or for your unused prepaid costs (less all refunds and credits you are eligible to receive from third parties in respect of your additional costs or unused prepaid costs).

The maximum amount we will pay is the lower of either $30,000 per journey, or the qualifying expenses you incur for the first 30 days you are delayed after the 12-hour interruption.

Special events

But what about getting to the church on time? If you’ve left New Zealand and your journey to attend a special event is delayed as a result of an unexpected event, don’t worry - SCTI will pay up to $3,000 per person, to a maximum of $6,000 per journey, towards actual and reasonable additional costs of alternative transport that will enable you to get to your special event on time.

Please note, we only provide cover for a special event that cannot be delayed or rescheduled such as a wedding, funeral, conference, concert, show, festival or sporting event.

What is an unexpected event?

We consider an unexpected event to be a cause or event that occurs during your period of insurance that was sudden, unforeseeable or unintended; and was outside of your control, and could not reasonably have been anticipated or avoided.

Who do you call?

The most important thing to do is not worry - we’re here to help you when you need us.

When calling from overseas, our worldwide emergency assistance team is available 24 hours a day, 7 days a week on +64 9 359 1600.

If you’re calling from New Zealand Australia, you can reach us on 0800 800 571 Monday – Friday, 8:30am – 5:00pm NZST/NZDT.

 

 


What you need to know

This page provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions (including information about exclusions, excesses and sub limits) we recommend you read the travel insurance policy document.


 

*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2018 Southern Cross Benefits Limited