Ready for a change?
Careers at Southern Cross Travel Insurance
Why work for us?
At Southern Cross Travel Insurance, we are proud to be the market leader and it’s an exciting time to be part of our team as we look forward to the opening of borders.
The needs and expectations of our customers are changing faster than ever, and we are right here with them - providing solutions, certainty and giving back. We have a diverse and inclusive culture where team members are empowered to make decisions and succeed. Our commitment is to work together to be simply extraordinary.
Join our Contact Centre team
We’re currently on the lookout for extraordinary individuals to join us. Our Contact Centre operates Monday to Friday, 8:30 am – 7pm and you’ll be working 8 hour shifts during this time. If you’re interested but cannot commit to full-time, there are part-time opportunities available as well.
We’re looking for someone who:
- Has a minimum of 12 months of experience in a customer services, sales or contact centre role.
- Has excellent communication skills, with a great phone manner and written communication skills.
- Can demonstrate great problem-solving skills and has excellent attention to detail.
- Is resilient and can work well under pressure.
- Is digitally savvy and a quick learner.
Benefits of joining our team
We believe in rewarding our people with purpose, progression and great benefits, which include:
- Competitive salary packages.
- Fully subsidised health insurance and discounted travel and pet insurance.
- Flexible working options including work from home several days a week.
- Our Employee Assistance Programme offering support for our people during difficult times.
- A great work environment where you’re encouraged to grow and develop.
A culture of belonging
Our people are at the very heart of our success and we're always striving to provide a positive and welcoming environment. Our employee-led Diversity and Inclusion Committee helps to deliver initiatives that celebrate our diverse backgrounds, which forms the basis of our policies and procedures and how we work together as a team.
We have strong representation of the Rainbow community and we're incredibly proud to be be the first travel insurer in New Zealand to achieve the Rainbow Tick certification.
Want to join us?
We've proudly been with Kiwis for 40 years on their travel journeys. We'd love you to join us too.