Reduced contact centre hours
While we work to reduce our current claims and email backlog, our temporary contact hours are 10am to 4pm, Monday to Friday.
Please visit our frequently asked questions or Scout, our online assistant, is also available 24/7.
Reporting potential fraud
If you suspect someone has committed insurance fraud, we encourage you to report it to our Fraud and Investigation Team. All reports will be treated confidentially.
You can email or you can write to us at Private Bag 99925, Newmarket, Auckland 1149.
We're here to help
Vulnerability can impact different people at different times in their lives. As part of our ongoing commitment to our customers, we have a number processes and resources in place to provide extra support.
We always aim to do right by our customers but we do know that sometimes things can go wrong. If this happens, and you're not happy with something, please let us know so we can help.