About us

Established in 1982, we at Southern Cross Travel Insurance (SCTI) have over 40 years’ experience looking after Kiwi travellers and over 10 years’ helping our Aussie neighbours. During that time, we’ve won several competitive industry awards, earned thousands of great customer reviews, and helped countless people travel with confidence. 

But, we’re more than just a collection of numbers. We’re a team of travel addicts, dedicated to helping you enjoy what the world has to offer while providing comprehensive travel insurance that protects you from the unexpected.



Our history

SCTI is part of the Southern Cross group; one of New Zealand’s most enduring and trusted brands. We’re 100% New Zealand owned, and have worked hard to forge a reputation as our country’s leading travel insurer.

The Southern Cross group first opened for business in 1961 when it introduced health insurance to New Zealanders. Today, it has grown to play a unique and far-reaching role in our communities, and our diverse range of health and financial services brands provide care and fund treatment - for over a million Kiwis.

Southern Cross Travel Insurance is a subsidiary of Southern Cross Medical Care Society.



Our awards

We’re proud to have won several competitive industry awards over the years, which recognise our quality products, value for money and dedication to customer service.


2022 Diversity Awards New Zealand

2022 ITIJ Travel Insurer of the Year

2023 Reader's Digest Quality Service Awards

Canstar Outstanding Value Travel Insurance

Our team

At SCTI, our team works a little differently to many travel insurance companies. We underwrite our own policies. This means that when you buy one of our products, you have the reassurance of knowing that standing behind the promises of cover is us, and not some third party company.

Underwriting our own policies also allows us to cut out the middleman, offering you more competitive prices for our award-winning insurance. And if you need to make a claim, you can manage the entire process online and even track your claim process as it’s being assessed by one of our advisors.

Want to join us? Find out more about starting a career with Southern Cross Travel Insurance.

Discover careers with SCTI

We're here to help

Our Sales & Service and Claims teams are available via email, phone and live chat Monday to Friday, 8.30am - 7.00pm excluding public holidays. Our Emergency Assistance team are available 24 hours a day, 7 days a week.