Key benefits

We’ve seen a lot of the problems that could go wrong on your trip, from lost luggage to medical emergencies. We don’t want to scare you off from exploring the world, we just want you to return home safely with all your stuff. That’s why our TravelCare policy provides cover for those pesky unexpected events.

Individual cover
Family cover
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Medical and evacuation
Includes cover for medical treatment, doctors’ visits, prescribed medication, specialist treatment and medical transport costs. Plus 24-hour emergency assistance, support of qualified medical advisers, guarantees for medical expenses and contact with family.
Unlimited cover
Unlimited cover
Medical treatment
Unlimited
Unlimited
24 hour emergency assistance
Unlimited
Unlimited
Medical evacuation
Unlimited
Unlimited
Medical repatriation
Unlimited
Unlimited
Emergency dental treatment
Cover per person, per journey.
$750
$750
Cash allowance after 72 hours in hospital
$100 per 24 hours. Cover per person, per journey.
$3,000
$3,000
Accompanying person
$5,000
$5,000
Funeral expenses or return of mortal remains
Cover per deceased person. No excess applies.
$15,000
$15,000
Related to terrorism
$100,000
$100,000
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Cancelling or changing your journey before you leave

Includes cover for cancellation fees and prepaid travel costs if your trip is cancelled or changed due to an illness, injury or natural disaster. Plus, cover for additional costs to help you attend a special event including a wedding or sporting event.

$2,500
Options to increase up to Unlimited
$5,000
Options to increase up to Unlimited
Cancelling your journey
$2,500
Options to increase up to Unlimited
$5,000
Options to increase up to Unlimited
Changes before you leave
$2,500
Options to increase up to Unlimited
$5,000
Options to increase up to Unlimited
Frequent flyer points
Limits apply.
$5,000
$5,000
Existing conditions of a relevant person
Limits apply.
$5,000
$5,000
Delayed journey to a special event
Per person limits apply.
$6,000
$6,000
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Changes to your journey once you have left

Includes cover for transport, accommodation, meals, activities and tour costs if you cannot reach your next destination on time, or if you need to cut your trip short and return to New Zealand.

$50,000
$100,000
Changes once you have left
$50,000
$100,000
Cutting your journey short
$50,000
$100,000
Travel interruption
After 12 hours delay.
$30,000
$30,000
Frequent flyer points
Limits apply.
Limits apply
Limits apply
Existing conditions of a relevant person
Limits apply.
$5,000
$5,000
Delayed journey to a special event
Per person limits apply.
$6,000
$6,000
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Baggage and personal items

Cover for lost, stolen or damaged items and help to purchase essential items of clothing and personal effects, if your bags are delayed, misdirected or misplaced for 12 hours or more.

$25,000
$50,000
Jewellery and watches
Up to $1,500 per unspecified item.
$2,500
$2,500
Laptops, personal computers, tablets, cameras
Up to $3,000 per unspecified item.
$10,000
$10,000
Other items
Up to $1,500 per unspecified item.
$25,000
$50,000
Optional: Specified items
Up to $10,000 per specified item.
$15,000
$15,000
Baggage delay
After 12 hours delay. Per person limits apply.
$5,000
$5,000
Essential medication
Per person, per journey.
$500
$500
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Cash, bank cards, travel documents and passports

Includes cover to replace lost, stolen or damaged bank cards, travel documents and passports, and to replace lost or stolen cash.

$1,000
$2,000
Bank cards, travel documents and passports
$1,000
$1,000
Cash
$500
$500
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Personal accident

Includes financial support for you or your loved ones if you’re injured whilst on your journey.

$25,000
$50,000
Loss of income 16 – 80 years
Up to $500 per week. Per person limits apply. No excess applies.
$13,000
$13,000
Total permanent disablement 16 – 80 years
A one-off payment. No excess applies.
$25,000
$50,000
Loss of life 16 – 80 years
A one-off payment. No excess applies.
$25,000
$50,000
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Rental vehicle excess

Payment towards any excess you must pay if the rental vehicle you hired is stolen or damaged. No excess applies.

$5,000
$5,000
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Personal liability

Cover towards legal liability for damages, compensation and legal expenses. No excess applies.

$1,000,000
$1,000,000
Optional: Moped and motorbike cover
As per relevant section of the policy.
As per relevant section of the policy.
Optional: Skiing and snowboarding cover
As per relevant section of the policy.
As per relevant section of the policy.

This table is a summary of the TravelCare policy benefits and shows the maximum cover per journey (unless cover otherwise stated). Individual applies to one adult or child, or one adult and any dependent children. Family applies to two adults, or two adults and any dependent children. The excess you select applies per unexpected event (unless otherwise stated).

This page provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions (including information about exclusions, excesses and sub limits) we recommend you read the Policy Document and COVID-19 endorsement.

 

Why choose us?

  • You can buy travel insurance and submit a claim online - because we like to make things easier for you.
  • You can get better value for less, because you don’t have to pay commission to a travel agent or insurance broker.
  • You deal with us directly, even at claim time, because we underwrite our own policies. So you’ll never have to chase a company you don’t know and have never dealt with before, to follow up on your claim.
  • You get access to our emergency assistance team, ready to assist you 24 hours a day, 7 days a week, no matter where you are in the world.
  • You get peace of mind with our comprehensive cover, so you can relax knowing you and your family are covered for the unexpected.

If you have any queries about our cover, email us anytime, or call us on 0800 800 571 Monday – Friday, 8.30am – 7.00pm NZST/NZDT.