Medical and evacuation cover

We hope you won’t need it, but unfortunately sometimes the unexpected happens.

If you, your travel partner or family member is hospitalised as a result of an unexpected event, it can make a significant difference if you know you have cover for any substantial medical costs. At SCTI, we offer unlimited cover for the medical and evacuation section of your TravelCare policy. Because when it comes to you, we want to ensure you get the help and care you need, to be able to return home.

Medical emergencies – serious accidents and major illness

If a serious illness or accident occurs and you’re hospitalised, make sure you or someone acting on your behalf calls our emergency assistance team as soon as possible. If you’re covered, we will liaise with the hospital directly to arrange payment for your treatment, or reimburse you – so you don’t have to worry about any of the costs, and receive the treatment you need without delay.

If we have confirmed cover for your hospital claim, we will also provide you with a cash allowance, if you are required to stay in hospital for more than 72 hours. For more details about this benefit, please read cash allowance whilst in hospital.

Medical evacuation

If you are medically fit to travel, we may evacuate you home to New Zealand, or another country for further treatment.

Extra travel and accommodation

If you do not need to remain in hospital (and we have confirmed cover for your medical expenses) however, it is confirmed that you are not fit to travel, we will reimburse you for your additional costs necessarily incurred. We will cover related travel, communication, accommodation and meals for you and all other travellers accompanying you (named on your certificate of insurance), until you are fit to travel.

Support person or family member

If you are travelling alone, you have been hospitalised for more than 10 days, and we have confirmed cover for your medical expenses, we will pay for a person nominated by you to accompany you. Costs we will cover (for your accompanying person) include a return economy flight from New Zealand to the location you are hospitalised, and their reasonable accommodation and meal expenses up to a combined total of $5,000 per journey.

Minor medical problems

If you have a minor medical problem, seek treatment from a registered medical practitioner. Remember it is important to retain all original receipts, and ask for a copy of all consultation notes from the treating doctor, as these will be needed in order to assess your claim. You don’t need to advise us of minor medical problems while you’re overseas, just make sure you submit a claim when you get home.

No excess on medical claims

There is no excess on any TravelCare medical claims, and we encourage all of our travelers to get the help they need for unexpected illnesses or injuries.

What you need to know

With travel insurance, you are only covered for medical expenses whilst you are overseas. Once you have safely returned to New Zealand, you will continue to receive any care required through ACC and/or the public health system. 

This provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions, including information about exclusions, excesses and sub-limits, we recommend you read the Product Disclosure Statement (PDS), including Policy Wording

Who do you call?

The most important thing to do is not worry - we’re here to help you when you need us. 

When calling from overseas, our emergency assistance team is available 24 hours a day, 7 days a week on +64 9 359 1600.

If you’re calling from New Zealand, you can reach us Monday – Friday 8.30am to 5pm NZDT/NZST on 0800 800 571.

What is an unexpected event?

We consider an unexpected event to be a cause or event that occurs during your period of insurance that was sudden, unforeseeable or unintended, was outside of your control, and could not reasonably have been anticipated or avoided.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

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