Our awards

 

Canstar 2020 award

Canstar 2020 Travel Insurance Award – International Travel

We are incredibly proud to have once again been awarded the competitive ‘Outstanding Value International Travel Insurance Award’ for 2020. This award recognises insurers who offer outstanding value to consumers.

Canstar also recognised the outstanding value our TravelCare product offers for destinations, such as Fiji, France, Japan and the United Arab Emirates, by awarding us with their Five Star rating. Canstar Star Ratings represent a shortlist of products that have been assessed and ranked, using a sophisticated and unique rating methodology that compares both price and features across travel insurance products.

Canstar’s awards and ratings are designed to help Kiwis choose outstanding value travel insurance, wherever they choose to travel.

This award is testament to the hard work that goes into delivering a great customer experience with flexible product offerings that are specifically tailored to meet our customer needs and requirements.

 

 

Readers Digest Quality Service Award 2020

Reader’s Digest Quality Service Award – 2020

We’re over the moon to have won the Gold Reader’s Digest Quality Service Award for Travel Insurance.

Reader’s Digest conducts the Quality Service Awards survey every year to uncover New Zealand businesses across different industries, who have gone above and beyond their customers' expectations.

The awards are voted purely by New Zealand consumers, with 1,500 Kiwis surveyed on their service experience across 40 categories. Respondents rate organisations on four key pillars of customer service; personalisation, understanding, simplicity and satisfaction.

We pride ourselves on consistently delivering exceptional customer service, so we’re delighted to have been recognised by the public for setting the gold standard for service in the New Zealand travel insurance industry.

 

 

Canstar 2019 travel insurance award  for international travel

Canstar 2019 Travel Insurance Award – International Travel

Southern Cross Travel Insurance has been looking after Kiwi travellers for over 35 years. This year, we’re proud to announce that we’ve won the coveted Canstar 2019 Travel Insurance Award – International Travel.

Canstar is an independent consumer research and ratings organisation helping New Zealanders find great quality products and services. We’re honoured that this industry-leading organisation has rated Southern Cross Travel Insurance as the best value out of 30 providers!

Canstar also recognised the outstanding value our TravelCare product offers for destinations such as Fiji, France, Japan, the USA and the UK, by awarding us with their 5-Star Rating. These ratings are chosen using a sophisticated methodology that compares both price and features across travel insurance products.

Our comprehensive TravelCare policy includes cover for:

  • Unlimited medical and evacuation expenses that arise due to unexpected events while on your journey
  • Cancellation fees and lost deposits (we also give you the option to increase your cover depending on the cost of your journey)
  • Damaged, stolen or lost personal items
  • Rental car excess should you have an accident
  • Emergency dental treatment
  • Funeral costs

Readers digest quality service award 2019

Reader’s Digest Quality Service Award – 2019

We’re thrilled to have won the Silver Reader’s Digest Quality Service Award for Travel Insurance. The Quality Service Awards are judged by the New Zealand public, with 1,500 Kiwis being asked to rate their service experience in 41 categories. According to their website, the awards celebrate “companies who have gone above and beyond their customer’s expectation”.

Receiving this award is a testament to our focus on quality service - we understand that providing exceptional service starts from the moment a customer visits our website or speaks to one of the friendly agents on the phone.