About us


100% New Zealand owned

Southern Cross Travel Insurance (SCTI) began trading in 1982 and now has over 38 years’ experience as a specialist travel insurer. 

We are part of the Southern Cross group, which first opened for business in 1961 when it introduced health insurance to New Zealanders. Nearly 60 years later, Southern Cross is known as one of the country’s most enduring and trusted brands. It has since grown to become New Zealand’s leading independent health and wellness provider, and represents a diverse range of health and financial services brands.

SCTI operates as a separate legal entity to the Southern Cross Medical Care Society with its own dedicated Board of Directors.

Our travel insurance cover 

SCTI has five different types of cover for you to choose from: 

We sell the majority of our travel insurance products online as this enables us to offer competitive prices for our policies. 

However, if you would prefer to talk through your options with a real person before buying, you can call our New Zealand based contact centre on 0800 800 571. Our award-winning team of travel insurance experts are dedicated to delivering exceptional customer service. 

As one of New Zealand’s most respected and knowledgeable travel insurers, we have a loyal customer base that values the comprehensive insurance products we provide. 


24/7 emergency assistance

Our customers have access to a 24/7 phone line in case of an emergency which gives direct access to our Southern Cross Emergency Assistance team.


Dealing direct with us

Unlike some other travel insurance companies, we underwrite our own policies. This means that if you do have to make a claim later, you’ll be dealing with the same team that you bought your policy from – not another company! 

And if you do need to make a claim, you can easily do it all online and track the progress of your claim as it’s being assessed by one our advisors through your personal account.


Award-winning products and service 

You never know how good your cover is until you need it which is why we work hard to offer you the very best service we can.

We are very proud to have won a number of awards for both our competitive products and excellent customer service over the years. 

Find out more about our award winning travel insurance products or read what some of our customers have to say over on Feefo – an independent review site. 


Supporting New Zealanders in their communities

We are part of the Southern Cross group which supports a number of charitable initiatives and organisations. Any net proceeds from your travel insurance policy go towards advancing the health and wellbeing of Kiwis in their communities.


Pause Breathe Smile

Southern Cross proudly supports Pause Breathe Smile, a programme designed to help equip Kiwi kids with the essential skills they need to navigate the ups and downs of everyday life. Our involvement makes it possible for Pause Breathe Smile to be available free of charge to any primary and intermediate school in the country. You can find out more by visiting Pause Breathe Smile.


Have any questions?

You can reach our contact centre on 0800 800 571 from 8.30am – 7.00pm Monday to Friday, or you can email info@scti.co.nz if you have any questions. 

Agent sales 

We also sell our International Student and Visiting New Zealand travel insurance policies both online and through our network of agents and brokers. 

If you have a question about a policy you bought directly through an agent, we recommend you contact them in the first instance. We also have a dedicated sales team who you can email at agent@scti.co.nz