Novel coronavirus outbreak - Update (following WHO classification as a Public Health Emergency of International Concern on 31 January 2020)

Posted Date: 31 January 2020
Novel coronavirus outbreak - Update

Issued Date: 31 January 2020

On Friday 31 January 2020, the World Health Organisation announced that the Novel coronavirus (2019-nCoV) outbreak had met their required medical threshold to classify the outbreak as a Public Health Emergency of International Concern (PHEIC).

Am I covered?

If you purchased your policy after Friday 31st January 2020 at 2.00pm (NZDT), there is no cover* for any event relating to the Novel coronavirus (2019-nCoV) because this is no longer an unexpected event.

* Except for: TravelCare Policy - Section D1.6, Working Overseas Policy - Section 1.5 and International Student Policy - Section 1.8.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at for further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Safe Travel website.
  • If you need consular assistance, please contact the New Zealand Embassy.
  • Keep in touch with family and friends in New Zealand with updates about your safety and whereabouts.



*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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