Novel coronavirus outbreak – Mainland China (other than the Hubei Province)

Issued Date: 06 March 2020

The World Health Organisation has provided notice that China has a coronavirus disease (COVID-19) epidemic which therefore now meets our policy definition of an epidemic illness.

Am I covered?

If you purchased your TravelCare policy prior to Tuesday 21 January 2020 at 1.00pm (NZDT) for travel to and/or from mainland China (including transit), there is no cover under section:

  • D2 Cancelling or changing your journey before you leave
  • D3 Changes to your journey once you have left

for any event(s) relating to the coronavirus disease (COVID-19) after the epidemic was notified.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at info@scti.co.nz for further information.

Please see previous travel alerts below if you purchased a policy after Tuesday 21 January 2020 at 1.00pm (NZDT) for travel to and/or from mainland China (including transit).

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Safe Travel website.
  • If you need consular assistance, please contact the New Zealand Embassy.
  • Keep in touch with family and friends in New Zealand with updates about your safety and whereabouts.

 


 

Issued: 30 January 2020

On Wednesday 29 January 2020, the Safe Travel website raised the travel warning level to ‘Avoid non-essential travel’ to mainland China in response to the 2019 Novel coronavirus (2019-nCoV) outbreak.

Am I covered?

If you purchased your policy prior to Tuesday 21 January 2020 at 1.00pm (NZDT) for travel to and/or from mainland China (including transit) there may be cover under your policy subject to the terms, conditions and exclusions.

If you purchased your policy after Tuesday 21 January 2020 at 1.00pm (NZDT) there is no cover for any event relating to the Novel coronavirus outbreak for travel to and/or from China (including transit).

If you’re currently in an affected area and need urgent assistance, please follow local advice, then call our 24-hour Emergency Assistance Team on +64 9 359 1600 for advice on your insurance cover.

Terms and conditions apply under your travel insurance policy. Please refer to your policy or contact us at info@scti.co.nzfor further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from theWorld Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on theSafe Travel website.
  • If you need consular assistance, please contact theNew Zealand Embassy.
  • Keep in touch with family and friends in New Zealand with updates about your safety and whereabouts.

 


 

Issued: 24 January 2020

An outbreak of a new type of coronavirus recently emerged in China and has since spread to other countries around the world. Chinese authorities have put measures in place to contain the spread of the virus, including wearing masks in public places and some travel restrictions.

We’re monitoring the situation as it evolves and are aware of our customers’ concerns regarding travel.

If you’re currently in an affected area and need urgent assistance, please follow local advice, then call our 24-hour Emergency Assistance Team on +64 9 359 1600 for advice on your insurance cover.

Please check the Safe Travel website for any government travel advice.

Am I covered?

If you have already booked your journey to China, and you think your travel arrangements may be affected, please contact your travel provider in the first instance for advice on re-arranging your travel.

If you bought your travel insurance policy before Tuesday 21 January 2020 at 1.00pm (NZDT) and your travel is impacted by the outbreak, please submit your claim to us so we can assess it. Ensure that you keep receipts for any additional costs.

If you bought your travel insurance policy after Tuesday 21 January 2020 at 1.00pm (NZDT), we would consider that you would have been aware of the outbreak, which has been widely reported in global media.

If your travel arrangements aren’t affected by the outbreak, but you have changed your mind or are nervous about travelling, there is no provision to claim under your policy.

Terms and conditions apply under your travel insurance policy. Please refer to the policy wording or contact us at info@scti.co.nz for further information. 

Claims information

If you do need to submit a claim, you will also need to send us your supporting documents, such as:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Confirmation from your service provider regarding any compensation/refund/credit due to you for delays or cancellations caused by this event. If you are not entitled to a refund/ credit, please obtain written confirmation from your service provider.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Safe Travel website.
  • If you need consular assistance, please contact the New Zealand Embassy.
  • Keep in touch with family and friends in New Zealand with updates about your safety and whereabouts.