Premium refund

We want to let you know we made a mistake and we’re sorry. 

We recently discovered that, at times, we were not clear in our communication about how we applied discounts that customers were eligible for when they bought a policy, or policies, with us.


How we’re putting this right

Ensuring we do the right thing by our customers is our number one priority. That’s why we want to ensure that you receive a refund for any overpaid premium, plus interest, as quickly as possible.  

We’ve identified all the customers to whom we owe a refund, and if impacted, you should receive a communication confirming the refund you’re owed.

What do you need to do?

Click on the button below so we can validate your details and collect your NZ bank account number to process your refund. You’ll need to use the reference number provided in the email, your email address (must be the one we sent the email to), the name you provided as the main policy holder and confirm your date of birth. 

We'll then refund the amount due to your chosen account within 3 working days.  


Claim your refund


Frequently asked questions