Travel insurance and COVID-19

Supporting our customers during COVID-19

We know that travelling can feel a bit more stressful than usual right now, due to the uncertainty of COVID-19. Our team is available to offer support during all levels of the COVID-19 Protection Framework and remains dedicated to supporting you on your journey. 

Below are some of the common questions our customers have been asking in relation to COVID-19. We hope that these will give you some peace of mind when you're on your next adventure. 

If your policy contains benefits relating to COVID-19, please refer to the relevant endorsement or Certificate of Insurance for full details about your cover.  You can find the TravelCare endorsement here and the Domestic endorsement here.

If you have an International Student policy, your cover is outlined in your Certificate of Insurance.

 


 

COVID-19 frequently asked questions

We will continue to update these frequently asked questions as we learn more and respond to the ongoing COVID-19 situation.