Reporting potential fraud
If you suspect someone has committed insurance fraud, we encourage you to report it to our Fraud and Investigation Team. All reports will be treated confidentially.
You can email or call us 0800 STOP FRAUD (0800 786 737) free within New Zealand. Or you can write to us at Private Bag 99925, Newmarket, Auckland 1149.
We're here to help
Vulnerability can impact different people at different times in their lives. As part of our ongoing commitment to our customers, we have a number processes and resources in place to provide extra support.
We always aim to do right by our customers but we do know that sometimes things can go wrong. If this happens, and you're not happy with something, please let us know so we can help.