Our awards and reviews

Our awards and reviews




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Reader's Digest Quality Service Award 2020

Reader’s Digest Quality Service Award – 2020

We’re over the moon to have won the Gold Reader’s Digest Quality Service Award for Travel Insurance.

Reader’s Digest conducts the Quality Service Awards survey every year to uncover New Zealand businesses across different industries, who have gone above and beyond their customers' expectations.

The awards are voted purely by New Zealand consumers, with 1,500 Kiwis surveyed on their service experience across 40 categories. Respondents rate organisations on four key pillars of customer service; personalisation, understanding, simplicity and satisfaction.

We pride ourselves on consistently delivering exceptional customer service, so we’re delighted to have been recognised by the public for setting the gold standard for service in the New Zealand travel insurance industry.



Canstar Award 2019

Canstar 2019 Travel Insurance Award – International Travel

Southern Cross Travel Insurance has been looking after Kiwi travellers for over 35 years. This year, we’re proud to announce that we’ve won the coveted Canstar 2019 Travel Insurance Award – International Travel.

Canstar is an independent consumer research and ratings organisation helping New Zealanders find great quality products and services. We’re honoured that this industry-leading organisation has rated Southern Cross Travel Insurance as the best value out of 30 providers!

Canstar also recognised the outstanding value our TravelCare product offers for destinations such as Fiji, France, Japan, the USA and the UK, by awarding us with their 5-Star Rating. These ratings are chosen using a sophisticated methodology that compares both price and features across travel insurance products.

Our comprehensive TravelCare policy includes cover for:

  • Unlimited medical and evacuation expenses that arise due to unexpected events while on your journey
  • Cancellation fees and lost deposits (we also give you the option to increase your cover depending on the cost of your journey)
  • Damaged, stolen or lost personal items
  • Rental car excess should you have an accident
  • Emergency dental treatment
  • Funeral costs


Reader's Digest winners 

Reader’s Digest Quality Service Award – 2019

We’re thrilled to have won the Silver Reader’s Digest Quality Service Award for Travel Insurance.

The Quality Service Awards are judged by the New Zealand public, with 1,500 Kiwis being asked to rate their service experience in 41 categories.

According to their website, the awards celebrate “companies who have gone above and beyond their customer’s expectation”.

Receiving this award is a testament to our focus on quality service - we understand that providing exceptional service starts from the moment a customer visits our website or speaks to one of the friendly agents on the phone.


Southern Cross Travel Insurance reviews

We aim to provide our customers with the best possible service and product, and as a valued customer we would really like to know what you think of us!

If you would like to spread the word about your experience with Southern Cross Travel Insurance, you are welcome to post a review on the Feefo website.


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What you need to know

This page provides a summary of the key terms only. As with all insurance policies, terms and conditions apply. For our terms and conditions (including information about exclusions, excesses and sub limits) we recommend you read the travel insurance policy document.


*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited