If you purchased your policy prior to Wednesday 12 July 2017 7am NZST, and your pre-paid travel plans have been affected by the Wellington Airport weather delays:
There is cover under your policy if you have to alter your pre-paid travel plans (including domestic flights with an immediate connection within 12 hours to an international flight). We will reimburse you the lower of either:
(a) the total value of your actual and reasonable additional alteration costs; or
(b) the total value of your unused, prepaid costs.
Please contact your service provider in the first instance. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
If you submit a claim with us, please send the following:
- Original receipts for any additional expenses you may incur.
- Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
- Documentation from your service provider stating their policy regarding compensation/refunds relating to Wellington Airport weather delays.
The relevant policy excess will apply to all claims.
If you are currently overseas and your return to New Zealand is affected by the Wellington Airport weather delays, your policy will automatically extend until you are able to return on the next available flight. You do not need to contact us to organise this extension.
Please refer to ‘Section 2 - Changes to Your Journey’ in your PDS, including Policy Wording for further information.
If you purchased your policy prior to Wednesday 12 July 2017 7am NZST, and your pre-paid travel plans have not been affected by Wellington Airport weather delays:
If you have not yet departed New Zealand, there would be no cover provided to alter your trip as a result of the Wellington Airport weather delays.
If you purchased your policy on or after Wednesday 12 July 2017 7am NZST:
As this situation is not considered to be unexpected from this date and time, there is no cover under your policy for alteration or unused prepaid costs you may incur as a result of Wellington Airport weather delays prior to departing New Zealand. You will still be covered for other unexpected events according to the terms and conditions of your policy.
If you have an emergency, please contact our Emergency Assistance Team as soon as possible on +64 9 359 1600.
Please contact us at email@example.com. This advice should be read in conjunction with your PDS, including Policy Wording.
Don’t forget to check out Safe Travel www.safetravel.govt.nz for any government travel advice.