There is no cover under any sections of your policy for any claims, costs or losses you may incur directly or indirectly as a result of the Tigerair Bali flight cancellations, as events related to a governmental or official authority directive are a general exclusion of the policy.
Please refer to ‘General Exclusions of this Policy Applying to All Sections’ (29) on page 10 of the policy wording.
Please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
If you have an emergency, please contact our Worldwide Emergency Assistance Team as soon as possible on +64 9 359 1600.
Please contact us at firstname.lastname@example.org. This advice should be read in conjunction with your PDS, including Policy Wording.
Don’t forget to check www.safetravel.govt.nz for any government travel advice.