Novel coronavirus outbreak – Samoa

Posted Date: 30 January 2020
Novel coronavirus outbreak – Samoa

Issued: 30 January 2020

On Monday 27 January 2020, the Samoan authorities implemented travel restrictions in response to the 2019 Novel coronavirus (2019-nCoV) outbreak in China.

You can find out more about the travel restrictions on the Government of Samoa website.

If in the event you arrive within the 14 day period, health quarantine measures will be applied and deportation to the country of travel origin will be considered.

Am I covered?

If you purchased your policy prior to Wednesday 29 January 2020 at 5.00pm (NZDT) for travel to and/or from Samoa (including transit) and your travel is impacted by the preventative measures, please submit your claim to us so we can assess it.

If you purchased your policy after Wednesday 29 January 2020 at 5.00pm (NZDT) there is no cover for any event relating to the preventative measures. We would consider that you would have been aware of the preventative measures, which has been widely reported in global media.

Terms and conditions apply under your travel insurance policy. Please refer to your policy wording or contact us at for further information.

Tips on staying safe

  • Follow the advice of the local authorities at all times, including any evacuation orders.
  • Follow advice from the World Health Organisation (WHO).
  • Closely monitor media and news channels to stay up-to-date with any developments.
  • Update your registration and check information on the Safe Travel website.
  • If you need consular assistance, please contact the New Zealand Embassy.
  • Keep in touch with family and friends in New Zealand with updates about your safety and whereabouts.


Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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