We are deeply saddened to hear about the attacks in Jakarta and our thoughts are with anyone who is affected by this tragedy at this time.
If you wish to know how this event affects your policy, please read below.
If you purchased your policy prior to Thursday 14th January 2016 6pm NZST:
There is cover under Section 1.1 for medical expenses incurred during your journey in relation to the Jakarta Terror Attacks on the 14th January 2016 NZST. We will reimburse you for actual and reasonable medical expenses incurred or we will confirm payment for a qualifying hospital claim, up to $100,000 per policy.
Please refer to ‘Section 1 – Medical & Evacuation’ (1.1) on page 11 of your policy wording.
There is no cover under any other sections of your policy for any expenses you may incur directly or indirectly as a result of the Jakarta Terror Attacks, as acts of terrorism are a general exclusion of the policy (aside from cover as described above).
Please refer to ‘General Exclusions of this Policy Applying to All Sections’ (32) on page 11 of the policy wording.
There is also no cover for ‘Cancellation or Changes to Your Journey’ due to your disinclination to travel, your personal wishes or the disinclination to travel on the part of any other person upon whom your travel depends.
Please refer to ‘Losses We Do Not Cover Under Section 2’ (a) on page 12 of the policy wording.
If you wish to cancel your travel plans, please contact your service provider. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.
Please note, should a similar event take place in the future after the purchase of your policy, there would be cover under Section 1.1 for medical expenses as described above.
If you purchased your policy on or after Thursday 14th January 2016 6pm NZST:
There is no cover under any sections of your policy for any expenses you may incur directly or indirectly as a result of the Jakarta Terror Attacks, as acts of terrorism are a general exclusion of the policy.
Don’t forget to check www.safetravel.govt.nz for any government travel advice.
If you have an emergency, please contact our Emergency Assistance Team as soon as possible on
+64 9 359 1600.
Please contact us at firstname.lastname@example.org. This advice should be read in conjunction with your PDS, including Policy Wording