Attempted coup in Turkey – 18 July 2016

Posted Date: 18 July 2016
Attempted coup Turkey 2016

We are sorry to hear about the latest events occuring in Turkey right now. If you wish to know how this attack affects your policy, please read below.

If you are currently overseas and affected by the attempted coup in Turkey, and you purchased your policy prior to Saturday 16th July 2016 Midday NZST:

There is provision under the policy to claim for unexpected actual and reasonable additional costs to alter your travel plans, if they are directly related to the attempted coup in Turkey.

Please contact your service provider in the first instance. Airlines, accommodation providers and tour companies may provide refunds, credit notes or alter your bookings without charging additional fees.

If you submit a claim with us, please send the following:

  • Original receipts for any additional expenses you may incur.
  • Documents (such as itineraries) that show us the cost of your original and your altered travel plans.
  • Documentation from your service provider stating their policy regarding compensation/refunds relating to the attempted coup in Turkey.

The relevant policy excess will apply to all claims.

If you are currently overseas and your return to New Zealand is affected by the attempted coup in Turkey, your policy will automatically extend until you are able to return on the next available flight. You do not need to contact us to organise this extension.

Please refer to ‘Section 2 - Changes to Your Journey’ in your PDS, including Policy Wording for further information.

If you have not yet departed New Zealand, (travelling to Turkey) and your policy was purchased prior to Saturday 16th July 2016 Midday NZST:

Under the terms and conditions of the policy, riot or civil commotion is a General Exclusion and no cover is provided, unless you have already left New Zealand prior to the riot or civil commotion.

Please refer to ‘General Exclusions of this Policy Applying to All Sections’ (29) on page 11 of the policy wording.

If you purchased your policy on or after Saturday 16th July 2016 Midday NZST:

As this situation is not considered to be unexpected from this date and time, there is no cover under your policy for any expenses you may incur as a result of the attempted coup in Turkey.

Please also note that under the terms and conditions of the policy, riot or civil commotion is a General Exclusion and no cover is provided, unless you have already left New Zealand prior to the riot or civil commotion.

You will still be covered for other unexpected events according to the terms and conditions of your policy.

Please refer to ‘General Exclusions of this Policy Applying to All Sections’ (29) on page 11 of the policy wording.

Emergency Assistance

If you have an emergency, please contact our Emergency Assistance Team as soon as possible on

+64 9 359 1600.

Further questions

Please contact us at info@scti.co.nz. This advice should be read in conjunction with your PDS, including Policy Wording.

Safetravel.govt.nz

Don’t forget to check www.safetravel.govt.nz for any government travel advice.

Keywords

*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

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All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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