Unfortunately sometimes things go wrong during travel. If you do need to make a claim due to an unexpected event, simply click on the link below to print a claim form, or you may request a claim form by contacting us by email (firstname.lastname@example.org) or phone 0800 800 571. If You need emergency assistance, contact Southern Cross Emergency Assistance on +64 9 359 1602, 24 hours a day, 7 days a week. This number should be used for emergencies only, and not for general queries or claims queries.
Southern Cross Travel Insurance aims to settle all claims fairly and promptly under the agreed terms and conditions set out in the policy document. For us to do this we need you to provide ALL of the relevant information requested on the claim form and attach the necessary documents to support your claim.
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