International Student travel insurance claim form

Unfortunately sometimes things go wrong during travel. If you do need to make a claim due to an unexpected event, simply click on the link below to print a claim form, or you may request a claim form by contacting us by email ( or phone 0800 800 571. If You need emergency assistance, contact Southern Cross Emergency Assistance on +64 9 359 1602, 24 hours a day, 7 days a week. This number should be used for emergencies only, and not for general queries or claims queries.

SCTI International Student claim form 

Southern Cross Travel Insurance aims to settle all claims fairly and promptly under the agreed terms and conditions set out in the Policy document. For us to do this we need you to provide ALL of the relevant information requested on the claim form and attach the necessary documents to support your claim.


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*Terms and conditions apply to the promotion and to the purchase of a TravelCare policy.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

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