Refund for Southern Cross Group Employee Discount

We want to let you know you were entitled to an employee discount on your SCTI insurance policy, but didn’t claim it.  
 
We recently discovered that, at times, we were not clear in our communication about how to obtain your employee discount when you bought a policy, or policies, with us. 

How we’re putting this right  

Ensuring we do the right thing by our customers is our number one priority. That’s why we want to ensure that you receive a refund for any overpaid premium, plus interest, as quickly as possible.  
 
We’ve identified all the customers we owe a refund to, and if impacted, you should receive a communication confirming the refund you’re owed.  

What do you need to do?

Simply email customer@scti.co.nz or call our team on 0800 243 681 Monday to Friday, 8.30am - 5pm, excluding public holidays, so we can validate your details and collect your NZ bank account number to process your refund. 

For privacy reasons, we will ask you to confirm some details, such as providing the reference number provided in the email (if you received one), your email address (must be the one we sent the email to), the name you provided as the main policy holder and confirm your date of birth.