We are here to help

As of 19 March 2020 at 2.25pm (NZDT), we have temporarily ceased issuing new travel insurance policies based on the Ministry of Foreign Affairs & Trade (MFAT) upgrading their travel advice to ‘Do Not Travel’ (Level 4) for the entire world. Existing policies remain in effect, and our customer service teams are here to help. However, we're experiencing delays due to the high volume of email queries and claims.

Customer service team

We’re continuing to receive higher than normal volumes of calls and emails, but would like to reassure you that we’re working tirelessly to respond to all of your messages.

Due to the large volume of enquiries, it may take us up to four weeks to respond to you. We appreciate your ongoing patience and understanding during this time.


We’re also experiencing a high volume of claims, which means it may take longer than usual for your claim to be assessed.

To speed the process up, we recommend you email us your supporting documents and receipts rather than posting them. Please email us at claims@scti.co.nz and remember to include your claim number in the subject line.


Thank you for your understanding and patience.

Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited