Important travel insurance information

 

Resuming TravelCare and Working Overseas policy sales

Issued 29 July 2020

As of 1 July, we are now only selling online TravelCare and Working Overseas policies with a start date of journey from 1 September 2020. This is due to the official ongoing government advice that New Zealanders ‘do not travel overseas at this time’. 

We will continue to monitor and respond to the latest advice from the Ministry of Foreign Affairs and Trade (MFAT). 

For more information on travelling at Alert Level 1, please visit the SafeTravel website.

 


Resuming Working Overseas policy sales

Issued 3 June 2020

We are now selling Working Overseas policies for overseas trips which depart on or after 1 August 2020.

Please note that if you purchase a policy you will not be covered for:

  • any event relating to COVID-19; or
  • any event related to a ‘do not travel or ‘avoid non-essential travel’ advisory by the Ministry of Foreign Affairs & Trade (MFAT), except for under Section D1.6 of the TravelCare policy document and under Section 1.5 of the Working Overseas policy document).

Our policy however still provides cover for many other events unrelated to the pandemic, subject to the usual terms and conditions of your policy.

Before you depart, we also highly recommend that you regularly check the travel advice for the destinations you’re visiting on the Safetravel.govt.nz website.

Should you wish to cancel a Working Overseas policy before your start date of travel, we will refund your premium and waive our $35 cancellation premium. However, you will not be able to lodge a claim once a policy has been cancelled.

 


Resuming TravelCare policy sales 

Issued 29 May 2020

We are now selling TravelCare policies for overseas trips which depart on or after 1 August 2020.

Please note that if you purchase a policy you will not be covered for:

  • any event relating to COVID-19; or
  • any event related to a ‘do not travel or ‘avoid non-essential travel’ advisory by the Ministry of Foreign Affairs & Trade (MFAT), except for under Section D1.6 of the TravelCare policy document.

Our policies however still provide cover for many other events unrelated to the pandemic, subject to the usual terms and conditions of your policy.

Before you depart, we also highly recommend that you regularly check the travel advice for the destinations you’re visiting on the Safetravel.govt.nz website.

Should you wish to cancel a single trip travel insurance policy before your start date of travel, we will refund your premium and waive our $35 cancellation premium. However, you will not be able to lodge a claim once a policy has been cancelled.

 

Travelling by exception before 1 August 2020

We are also now selling our International Student and Visiting New Zealand policies to travellers who have had an exception to the ban on travel, approved by Immigration New Zealand.

Please note that, if you purchase a policy, you will not be covered for:

  • any event relating to COVID-19; or
  • any event related to a ‘do not travel or ‘avoid non-essential travel’ advisory by the MFAT, except for under Section 1.8 of the International Student policy.

You will need to call us to purchase a policy and provide a copy of your Immigration New Zealand exception.

 


Resuming International Student and Visiting New Zealand policy sales

Issued 30 April 2020

We have made the decision to continue issuing new Visiting New Zealand and International Student policies to our customers who have been unable to travel home as planned. If you’re still in New Zealand and your policy is due to expire, you can buy a new policy online:

We understand that this is an extremely unsettling time, especially being away from home, so if you need any more information, please get in touch with us so we can help.

At this stage, we’re still not issuing new TravelCare and Working Overseas policies for those customers who are looking to travel overseas.

 


Ceasing of travel insurance policy sales

Issued 19 March 2020 2.25pm (NZDT)

As of 19 March 2020 2.25pm (NZDT), we are temporarily ceasing to issue new travel insurance policies based on the advice of the New Zealand Government not to travel overseas.

The Ministry of Foreign Affairs & Trade (MFAT) travel advice for New Zealanders has been upgraded to ‘Do Not Travel’ (Level 4) for the entire world.

We’ll continue to keep a close eye on this situation, so please check back regularly if you have a trip booked for a later date.

Existing policies remain in effect, and our customer service teams are ready to help. However, we're experiencing a high volume of calls, so our wait times are longer than usual. We apologise for this and thank you for your patience.