Our contact centre hours

PLEASE NOTE: Our Contact Centre hours of operation between for the Christmas and New Year period are listed below. We apologise for any inconvenience this may cause.

For emergency calls, please phone our Emergency Assistance team, 24 hours a day 7 days a week.


If you are going overseas and have a TravelCare or Working Overseas policy:

+64 9 359 1600


If you are coming to New Zealand and have an International Student or Visiting New Zealand policy:

+64 9 359 1602


We will resume our normal hours of operation, Monday to Friday 8:30am to 5pm, from Wednesday 4th January, 2017.

Christmas / New Year Contact Centre hours

Monday 26th December – closed
Tuesday 27th December – closed
Wednesday 28th to Friday 30th December – 8.30am – 5pm
Monday 2nd January – closed
Tuesday 3rd January - closed