Easy to claim online - anytime

Either select ‘Claims’ from the top menu, or click here. You will need:

  1. Your policy number (you can find this on your policy certificate which we emailed you when you bought your policy) and the details for the main policy holder. If you can’t find your policy number, just email us at info@scti.co.nz with your full name and date of birth and we can email you another copy of your policy certificate. to have the details for the main policy holder ready, along with the policy number to start. Your policy number can be found on your Policy certificate. If you have misplaced this, please click to email us with your full name and date of birth and we can email you another copy.
  2. Scans of any original copies of all receipts, your travel itinerary, medical reports, reports about any losses/thefts, bank statements and any other relevant documents to support your claim. In some instances you will also need to send us a completed Declaration and Privacy Act Authorisation form. To help you we’ve provided some Guidelines on what information is required to assess your claim. We’ll ask you to email these to us at info@scti.co.nz with your claim number once you’ve submitted your claim. 

What happens next?

We will send you an email to advise once we have received your supporting documentation and let you know approximately how long it will take for us to process your claim.

If your claim is accepted, we will email you with the details of any payments made. Please allow up to 3 business days for the payment to appear in your account. If we have paid a provider on your behalf, we will forward you the details of that payment instead.


Issued and underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance. 

We are a Registered Financial Service Provider and a member of the Insurance & Financial Services Ombudsman Scheme.  Southern Cross Benefits Limited has an A (Strong) financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale is: AAA (Extremely Strong) AA (Very Strong) A (Strong) BBB (Good) BB (Marginal) B (Weak) CCC (Very Weak) CC (Extremely Weak) SD or D (Selective Default or Default) R (Regulatory Supervision) NR (Not Rated). Ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.  Full details of the rating scale are available at www.standardandpoors.com. Standard & Poor's (Australia) Pty Ltd is an approved agency under the Insurance (Prudential Supervision) Act 2010.

All our travel insurance policies (including but not limited to the benefits, terms, conditions and exclusions) and premiums quoted are subject to change.

Copyright © 2020 Southern Cross Benefits Limited