About us

Respected and knowledgeable

Southern Cross Travel Insurance (SCTI) began trading in 1982 and now has over 30 years’ experience as a specialist travel insurer. The company is part of the Southern Cross Group and is 100% New Zealand owned, but operates as a separate legal entity to the Southern Cross Medical Care Society with its own dedicated Board of Directors.

As one of New Zealand’s most respected and knowledgeable travel insurers, we have a loyal customer base that values the comprehensive insurance products we provide.

Experts in a specialised field of insurance

At our offices in Auckland, we have a team of travel insurance experts dedicated to exceeding the expectations of our customers. Our Contact Centre can be accessed by calling 0800 800 571 or emailing info@scti.co.nz and is open from 8.30am – 5.00pm Monday to Friday. To assist businesses and agents, we also have a dedicated sales team who are able to offer personal service when required.

Southern Cross Emergency Assistance

We offer our customers a 24/7 emergency phone line to contact our Southern Cross Emergency Assistance team. You can call this number while you’re travelling internationally for help with all kinds of travel issues. If you find yourself in hospital, or at the local police station reporting a theft, this is the first number to call.

Continuous improvement

We are committed to staying at the forefront of the travel insurance industry. Recent initiatives demonstrate our determination to meet the changing requirements of travellers – both in New Zealand and overseas.

We have four great products for you to choose from: TravelCare, Working Overseas, International Student and Visiting New Zealand travel insurance.


We sell the majority of our travel insurance products direct to the public via the internet, which allows us to keep our prices low. We also sell our Working Overseas, International Student and Visiting New Zealand travel insurance through our network of agents and brokers.

Latest press coverage

One in five Kiwis risk it all to head overseas - Scoop

Weird and wonderful insurance claims - NZ Herald

Four ways you could be caught out by your travel insurance policy - Manawatu Standard

Travellers beware costly insurance snags - NZ Herald

One in five get sick on holiday - Scoop

Australian airport strikes: What travellers need to know - Stuff

Where to find the best travel insurance - Stuff

Southern Cross cracking down on travel insurance fraud - Newstalk ZB

SCTI release the highest claims for 2015 - Scoop

Southern Cross Travel Insurance calls foul on 'illusory' benefits - Stuff

Customer testimonials

"Many thanks for all your concern - please pass this on to the rest of the team too. I have been overwhelmed by the service we have received and am happy to be an endorsement for Southern Cross Travel Care if you ever need a case study!!"

Mrs Joines

"We put more than a couple of claims through you guys and you were always there to back us, never quibbling over the small stuff. To be honest, we’ve always been a little cynical about insurance companies but your support over the past year has changed our minds somewhat. Your assistance has given us great peace of mind.

"So we just wanted to say thank you for the wonderful service that you provide. And for any future travel, we wouldn’t hesitate to use your service again."

Kristy & Davian

"My reason for this email (yes I manage to get to it finally!) is that I have been highly impressed with the service from Southern Cross Travel Insurance from the very efficient phone service (calls being answered within a couple of minutes at the most) to constant updates to of course having claim processed and accepted in a timely manner. We so too often hear from people when they have complaints so I have made a special effort to acknowledge excellent service! We have just booked our next holiday to LA to take the kids to Disneyland (although I'm partial to it too!) and will definitely look at insurance with you again!"