About us

Respected and knowledgeable

Southern Cross Travel Insurance (SCTI) began trading in 1982 and now has over 30 years’ experience as a specialist travel insurer. The company is part of the Southern Cross Group and is 100% New Zealand owned, but operates as a separate legal entity to the Southern Cross Medical Care Society with its own dedicated Board of Directors.

As one of New Zealand’s most respected and knowledgeable travel insurers, we have a loyal customer base that values the comprehensive insurance products we provide.

Experts in a specialised field of insurance

At our offices in Auckland, we have a team of travel insurance experts dedicated to exceeding the expectations of our customers. Our Contact Centre can be accessed by calling 0800 800 571 or emailing info@scti.co.nz. We're open from 8.30am – 5.00pm Monday to Friday. To assist businesses and agents, we also have a dedicated sales team who are able to offer personal service when required.

Southern Cross Emergency Assistance

We offer our customers a 24/7 emergency phone line to contact our Southern Cross Emergency Assistance team. You can call this number while you’re travelling internationally for help with all kinds of travel issues. If you find yourself in hospital, or at the local police station reporting a theft, this is the first number to call.

Continuous improvement

We are committed to staying at the forefront of the travel insurance industry. Recent initiatives demonstrate our determination to meet the changing requirements of travellers – both in New Zealand and overseas.

We have four great products for you to choose from: TravelCare, Working Overseas, International Student and Visiting New Zealand travel insurance.

Direct

We sell the majority of our travel insurance products direct to the public via the internet, which allows us to keep our prices low. We also sell our Working Overseas, International Student and Visiting New Zealand travel insurance through our network of agents and brokers.

Latest press coverage

Travellers told to double-check 'free' insurance - Stuff

Southern Cross Travel Insurance launches new website - Scoop 

One in five Kiwis risk it all to head overseas - Scoop

Weird and wonderful insurance claims - NZ Herald

Four ways you could be caught out by your travel insurance policy - Manawatu Standard

Travellers beware costly insurance snags - NZ Herald

One in five get sick on holiday - Scoop

Australian airport strikes: What travellers need to know - Stuff

Where to find the best travel insurance - Stuff 

Southern Cross cracking down on travel insurance fraud - Newstalk ZB  

Customer testimonials

“Peace of mind is a mantra often heard in insurance circles and we can certainly say this applied to our situation. Dealing with medical issues and institutions whilst overseas, especially when you are somewhat stressed out, is not a situation to be recommend.

On the other hand, we can highly recommend the support and advocacy that SCTI provided for us – from dealing with all the medical reports and invoices to reviewing my progress and making recommendations for facilitating my safe passage home. And then to receive a phone call to see if we had indeed made it safely back to our home. Wonderful! What a client-centred service!“

- John Ash

 

“Thank you so much for having shown kindness in approving the claim. This goes to prove that SCTI has a heart to understand clients' needs. The company has extended its goodwill in building a long lasting relationship.

In the future we will ensure that we don’t travel without your insurance, and I once again express my thanks, not only for covering my cost but also for expressing kind words to make me feel comfortable.

I most sincerely thank you for your generous heart. SCTI is lucky to employ such valuable staff to make people's lives much more pleasurable.”

- John Peyton

 

Me and my husband are both very fortunate that we had never needed to make a claim until this year. Unfortunately, I broke two of my front teeth and had to have them repaired in Australia. I had no idea what documentation was required from the dentist to submit my claim, so I contacted the claims team at SCTI, who told me exactly what was required.

Within seven days my claim was approved and the money was deposited into my bank account. I will recommend SCTI to anybody that inquires about travel insurance.

- Isabella van der Merwe

 

“Thank you so much for all your help and the little personalised part on the letter was very sweet. Your customer service has been exceptional from start to finish. I know it's been a bit of a pain going back and forth but I really appreciate your help. Thanks again. “

- Beatrice Taylor

 

"Thanks SCTI for truly living up to the promise of being a company that considers every aspect of a claim, and applies a refreshingly human approach in determining its merits.

Despite not being particularly straightforward, our claim was dealt with quickly and efficiently, and when the decision was made, reimbursement was immediate. Thank you so much!"

- Gina Beasley